Observability Engineering Manager, SVP

Role Summary

• •Lead the Metrics pillar of the enterprise-wide observability offering for hybrid and multi-cloud environments.
• •Define and execute the observability strategy, goals, and roadmap while balancing innovation and reliability.
• •Manage and coach a team of developers and engineers, providing technical guidance and fostering collaboration.
• •Design and maintain scalable, high-volume, low-latency observability solutions integrated with security and compliance.
• •Collaborate across observability pillars (Logs, Traces, Events, SRE) to deliver a consistent full-stack observability experience.

About the Company

• •Citi is a leading global bank with over 200 million customer accounts operating in 160+ countries.
• •The company values diversity, inclusion, and merit-based promotion, fostering a respectful and growth-oriented culture.
• •Citi combines financial services with advanced technology, supporting secure, reliable, and efficient digital platforms.
• •Enterprise Operations & Technology teams at Citi function with a mission comparable to large tech companies.
• •The Chief Information Security Office (CISO) emphasizes end-to-end security programs integrated deeply into enterprise architecture.

What You Should Know

• •This role offers the chance to work on cutting-edge observability technologies at a global scale within a major financial institution.
• •Applicants should be prepared for a hands-on leadership role balancing technical depth and people management.
• •The position requires navigating complex security, risk, and compliance environments alongside technical innovation.
• •Candidates will engage with cross-functional teams and contribute to enterprise-wide observability strategy and execution.
• •Working onsite in Irving, TX, the role offers competitive compensation and comprehensive benefits in a stable corporate setting.

Key Required Skills