What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend support rotations.
- Own and manage support cases via telephone, email, and web, ensuring adherence to Service Level Agreements.
- Contribute to and maintain knowledge base articles and technical notices for internal and external audiences.
- Continuously learn and adapt to evolving products, understanding Ubuntu development processes to set customer expectations.
What you should know
- This is an entry-level, customer-facing role requiring strong Linux troubleshooting and communication skills.
- Applicants should be comfortable working in a multi-cultural, remote environment with occasional international travel.
- The role demands the ability to prioritize tasks, handle pressure, and learn quickly in a fast-evolving tech space.
- Candidates with experience or interest in Linux server administration, programming fundamentals, networking, or virtualization are preferred.
- There is a strong emphasis on continuous personal development, with a dedicated learning budget and recognition rewards.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Canonical is the publisher of Ubuntu, a key platform in AI, cloud, IoT, and data science industries.
- They emphasize a culture of excellence, diversity, and global collaboration with biannual in-person team sprints.
- Canonical offers a performance-driven compensation model with a strong focus on learning and development.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization