What you'll do
- Provide technical support for Ubuntu and open source products in a customer-facing role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical notices for internal and external use.
- Continuously learn and adapt to evolving products and services, understanding Ubuntu development processes.
What you should know
- This is an entry-level role ideal for candidates passionate about Linux and open source technologies.
- Applicants should be comfortable with customer-facing pressure and working in a fast-changing environment.
- Strong communication skills and the ability to work in a multi-cultural, remote team are essential.
- There is an opportunity for personal growth with a dedicated learning budget and exposure to cutting-edge tech.
- Candidates must be willing to travel internationally twice a year for company events and team meetings.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- They have a distributed workforce with 1100+ employees across 75+ countries and few office-based roles.
- Canonical is the publisher of Ubuntu, a leading platform for AI, IoT, cloud, and enterprise solutions.
- The company values excellence, diversity, and global collaboration with regular in-person team sprints.
- They offer a performance-driven culture with annual compensation reviews and development budgets.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization