What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to knowledge base articles and technical notices to improve customer support resources.
- Manage customer expectations and ensure high satisfaction by adhering to Service Level Agreements (SLA).
- Continuously learn and adapt to evolving products, understanding Ubuntu development processes and cloud environments.
What you should know
- This is an entry-level, customer-facing role requiring strong communication and problem-solving skills.
- Applicants should be passionate about Linux and open source technologies with a willingness to learn quickly.
- The role involves handling pressure and prioritizing urgent tasks while maintaining customer satisfaction.
- Candidates must be comfortable working remotely and participating in international travel twice a year.
- Opportunities exist to grow technical expertise in Linux support, cloud concepts, and contribute to open source.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company supports a distributed workforce with 1100+ employees in 75+ countries and minimal office roles.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors worldwide.
- Canonical values excellence, diversity, and global collaboration, fostering an inclusive and high-performance culture.
- They offer competitive compensation, performance bonuses, and personal development budgets reflecting global fairness.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingCloud computing concepts