What you'll do
- Provide technical support for Ubuntu and open source products, managing cases from qualification to resolution.
- Work remotely with a globally distributed team, maintaining regular communication and collaboration.
- Handle complex issues including Linux kernel crashes, OS configuration, cloud environments, and desktop/server troubleshooting.
- Contribute to knowledge base articles and technical communications to improve customer support.
- Participate in a weekend working rotation and be available for international travel twice a year.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn and grow.
- Applicants should be comfortable with customer-facing pressure and managing support cases independently.
- Strong communication skills and the ability to work in a multi-cultural, remote environment are essential.
- There is a personal learning budget and opportunities for international travel and career development.
- Candidates should be prepared for a background check and weekend work as part of the support rotation.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software with a global presence.
- The company has a distributed work culture with 1100+ employees in 75+ countries and emphasizes remote work.
- Canonical is the publisher of Ubuntu, a leading platform in AI, IoT, cloud, and enterprise technology sectors.
- They value excellence, diversity, and collaboration, fostering a discrimination-free workplace.
- Employees meet in person two to four times a year for strategic alignment and team building.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization