What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Contribute to and maintain knowledge base articles and technical communications.
- Work collaboratively with a global team and participate in a weekend rotation schedule.
- Continuously learn and adapt to evolving products and services in cloud, desktop, and IoT environments.
What you should know
- This role is ideal for candidates with a passion for Linux and open source technologies.
- Applicants should be comfortable with customer-facing support and handling pressure effectively.
- The position requires strong communication skills and the ability to work in a multicultural environment.
- There is an opportunity for personal growth through learning budgets and exposure to cutting-edge tech.
- Candidates must be willing to travel internationally twice a year for company events.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- The company supports a distributed workforce with over 1100 employees in 75+ countries.
- Ubuntu, their flagship product, is widely used in AI, cloud, IoT, and data science sectors.
- Canonical values excellence, diversity, and global collaboration with minimal office-based roles.
- They offer a performance-driven culture with regular compensation reviews and development budgets.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization