What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Collaborate with a global team and contribute to knowledge base articles and technical communications.
- Participate in a weekend rotation and maintain regular communication with colleagues worldwide.
- Continuously learn and adapt to evolving products, understanding the Ubuntu development process.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with customer-facing support and handling pressure in technical environments.
- Strong communication skills and cultural sensitivity are essential for working in a multinational team.
- There is a significant opportunity for career growth through continuous learning and exposure to diverse technologies.
- Candidates must be willing to travel internationally twice a year for company events and team sprints.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software.
- They maintain a distributed workforce with 1100+ colleagues across 75+ countries and minimal office roles.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and engineering innovation sectors.
- The company values excellence, diversity, and global collaboration with biannual in-person team events.
- Canonical offers competitive compensation with annual reviews and a strong focus on employee development.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization