What you'll do
- Provide technical support for Ubuntu and open source products remotely, handling cases from qualification to resolution.
- Work within a globally distributed team with regular communication and collaboration across locations.
- Own and manage support cases via telephone, email, and web, ensuring SLA compliance and high customer satisfaction.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Participate in a weekend working rotation and be available for international travel twice a year for company events.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable working in a customer-facing, high-pressure environment with strong communication skills.
- The position requires quick learning and adaptability as products and services evolve rapidly.
- Candidates must be willing to travel internationally twice a year and participate in weekend rotations.
- There is a strong emphasis on collaboration, feedback exchange, and going beyond expectations to deliver results.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees in 75+ countries and emphasizes remote work.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors.
- Canonical values excellence, diversity, and global collaboration with a strong focus on innovation.
- They offer a performance-driven compensation model with personal development budgets and global fairness.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization