What you'll do
- Provide technical support for Ubuntu and open source products in a customer-facing role.
- Own and manage support cases from problem qualification to resolution, ensuring SLA compliance.
- Work remotely with a globally distributed team, participating in regular communication and knowledge sharing.
- Contribute to knowledge base articles and technical notices to improve customer and internal resources.
- Participate in a weekend working rotation and be available for international travel twice a year.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable working in a remote, multicultural, and fast-evolving environment.
- Strong communication skills and the ability to handle customer-facing pressure are essential.
- Candidates must be willing to participate in weekend rotations and travel internationally twice a year.
- There is a strong emphasis on continuous learning and contribution to internal and external knowledge.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- They develop Ubuntu, a widely used platform in cloud, AI, IoT, and enterprise markets.
- The company has a distributed workforce with 1100+ employees across 75+ countries and few office-based roles.
- Canonical values global collaboration, diversity, and high standards of excellence.
- They offer a performance-driven culture with annual compensation reviews and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization