What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote environment.
- Own and manage support cases from triage to resolution, ensuring high customer satisfaction.
- Collaborate with a global team and contribute to knowledge base articles and technical notices.
- Participate in a weekend rotation and maintain communication across distributed teams.
- Continuously learn and adapt to evolving products, technologies, and customer needs.
What you should know
- This is an entry-level role ideal for candidates passionate about Linux and open source.
- Applicants should be comfortable with customer-facing support and handling technical issues under pressure.
- Strong communication skills and the ability to work in a multi-cultural, remote environment are essential.
- There are opportunities for personal development with a dedicated learning budget and global travel.
- Candidates should be ready for a fast-paced, evolving tech environment with weekend work rotations.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- The company supports a globally distributed workforce with 1100+ employees in 75+ countries.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors.
- Canonical values excellence, diversity, and collaboration across multicultural teams.
- They offer a performance-driven culture with regular compensation reviews and global benefits.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization