What you'll do
- Provide technical support for Ubuntu and open source products in a customer-facing role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Work remotely with a globally distributed team and participate in regular weekend rotations.
- Contribute to and maintain knowledge base articles and draft technical communications.
- Collaborate with team members and escalate issues to senior engineers when necessary.
What you should know
- This is an entry-level role ideal for candidates passionate about Linux and open source.
- Applicants should be comfortable with customer interaction and problem-solving under pressure.
- The role offers a personal learning budget and international travel opportunities twice a year.
- Candidates need to be adaptable, quick learners, and able to work in a multi-cultural environment.
- Expect to work with a varied technical stack including cloud, networking, and Linux troubleshooting.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- They have a global distributed workforce with 1100+ employees in over 75 countries.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors.
- The company culture emphasizes excellence, innovation, and remote work since 2004.
- Canonical values diversity, inclusion, and equal opportunity in its hiring and workplace.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization