What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to knowledge base articles and technical notices to improve customer support and internal communication.
- Manage customer expectations by understanding the Ubuntu development process and adhering to SLA commitments.
- Support a variety of technical areas including Linux troubleshooting, server administration, networking, and virtualization concepts.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn technical support skills.
- Applicants should be comfortable working in a customer-facing, high-pressure environment with strong communication skills.
- The position offers a personal learning budget, performance reviews, and opportunities for international travel.
- Candidates must be ready to participate in a weekend support rotation and work remotely from their home office.
- The role provides exposure to diverse technical challenges across cloud, desktop, and IoT environments.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and engineering innovation sectors.
- Canonical fosters a culture of excellence, diversity, and global collaboration with biannual in-person team events.
- They emphasize continuous learning, innovation, and customer satisfaction as core company values.
Key required skills
Linux troubleshootingLinux server administrationNetworkingVirtualizationProgramming fundamentals