What you'll do
- Provide technical support for Ubuntu and open source products in a remote, customer-facing role.
- Own and manage support cases from problem qualification to resolution, ensuring SLA compliance and high customer satisfaction.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Collaborate regularly with a globally distributed team, maintaining communication and sharing insights.
- Participate in a weekend rotation and be available for international travel twice a year for company events.
What you should know
- Ideal candidates should have a strong passion for Linux and open source technologies with eagerness to learn.
- The role requires handling pressure in a customer-facing environment and working independently from home.
- Applicants must be comfortable with technical troubleshooting and have foundational knowledge in Linux server administration or programming.
- There is an opportunity for personal growth with a dedicated learning budget and exposure to cutting-edge technologies.
- Candidates should be ready for occasional weekend work and international travel for team events.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Ubuntu, their flagship product, is widely used in public cloud, AI, IoT, and data science sectors.
- Canonical fosters a culture of excellence, diversity, and global collaboration with regular in-person team sprints.
- They emphasize continuous learning, innovation, and a high standard for employee performance.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization