What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Troubleshoot complex issues including Linux kernel crashes, cloud environments, and OS configuration problems.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Own customer cases ensuring high satisfaction and adherence to Service Level Agreements (SLA).
What you should know
- This role is ideal for candidates with a passion for Linux and open source, eager to learn and grow in a technical support capacity.
- Applicants should be comfortable working in a customer-facing, high-pressure environment with strong communication skills.
- The position requires flexibility for weekend rotations and international travel twice a year for company events.
- Candidates will benefit from a supportive environment with a personal learning budget and opportunities to work with cutting-edge technology.
- The role offers exposure to diverse technical areas including Linux administration, networking, programming, and cloud concepts.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software with Ubuntu as a flagship product.
- The company supports a distributed work environment with 1100+ colleagues across 75+ countries and few office-based roles.
- Canonical values excellence, diversity, and global collaboration, fostering a discrimination-free workplace.
- They serve leading public cloud, silicon providers, and multiple industry sectors with innovative open source solutions.
- Canonical offers a performance-driven culture with annual compensation reviews and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization