What you'll do
- Provide technical support for Ubuntu and open source products in a globally remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Contribute to and maintain knowledge base articles and technical communications.
- Work collaboratively with a distributed team, participating in regular communication and weekend rotations.
- Continuously learn and adapt to evolving products, understanding the Ubuntu development process.
What you should know
- This is an entry-level role ideal for candidates passionate about Linux and open source technologies.
- Applicants should be comfortable with customer-facing support and handling pressure in a technical environment.
- There is a strong emphasis on continuous learning and adapting to evolving technologies and processes.
- The role requires effective communication skills and the ability to work well in a multicultural, remote team.
- Candidates must be willing to travel internationally twice a year for company events and team meetings.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software.
- They have a distributed workforce with 1100+ employees across 75+ countries and few office-based roles.
- Canonical is the publisher of Ubuntu, a leading open source platform for AI, cloud, and IoT.
- The company values excellence, innovation, and global collaboration with biannual in-person team sprints.
- Canonical fosters a diverse and inclusive workplace committed to equal opportunity and non-discrimination.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingCloud computing concepts