What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote role.
- Own and manage support cases from triage to resolution, ensuring high customer satisfaction.
- Collaborate with a global team and contribute to knowledge base and technical communications.
- Participate in a weekend working rotation and international travel for team events twice a year.
- Continuously learn and adapt to evolving products, troubleshooting complex Linux and cloud issues.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with customer-facing support under pressure and multitasking.
- Strong communication skills and the ability to work in a multi-cultural, remote team are essential.
- There is a personal development budget and regular compensation reviews rewarding performance.
- Candidates must be willing to travel internationally twice a year and participate in weekend shifts.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- The company has a distributed workforce with 1100+ employees across 75+ countries.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise markets.
- Canonical fosters a culture of global collaboration, diversity, and high performance standards.
- They offer a flexible remote work environment with biannual in-person team sprints worldwide.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization