What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely in a distributed team with global colleagues, participating in regular communication and weekend rotations.
- Contribute to knowledge base articles and technical communications to improve customer support resources.
- Manage customer expectations by understanding the Ubuntu development process and maintaining SLA commitments.
- Support a wide range of issues including Linux troubleshooting, cloud, desktop, IoT, and virtualization concepts.
What you should know
- This role is ideal for those with a passion for Linux and open source, eager to learn and grow technically.
- Applicants should be comfortable with customer-facing support and managing pressure in a fast-paced environment.
- Strong English communication skills and ability to work effectively in a multicultural, remote team are essential.
- There is a personal development budget and opportunities for international travel to company events twice a year.
- Candidates must be ready to participate in a weekend working rotation and handle diverse technical challenges.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and emphasizes remote work.
- Canonical values excellence, diversity, and global collaboration with periodic in-person team sprints.
- Ubuntu, their flagship product, is a leading platform in cloud, AI, IoT, and engineering innovation sectors.
- They foster an inclusive, discrimination-free workplace and encourage contributions to open source.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization