What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Own and manage support cases via telephone, email, and web, ensuring adherence to Service Level Agreements (SLA).
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Support spans across cloud, desktop, and IoT environments, requiring troubleshooting of complex Linux and networking issues.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn technical support skills.
- Applicants should be comfortable with customer-facing responsibilities and managing pressure in a fast-paced environment.
- The position requires strong communication skills and the ability to work effectively in a multicultural, remote team.
- There is an opportunity for career growth through continuous learning and exposure to diverse technical challenges.
- Candidates must be willing to travel internationally twice a year for company events and participate in weekend rotations.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Ubuntu, their flagship product, is widely used in public cloud, AI, data science, and IoT sectors.
- Canonical emphasizes a culture of excellence, diversity, and global collaboration with biannual in-person team meetings.
- They offer a performance-driven compensation model with personal development budgets and global fairness.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization