What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Collaborate with a globally distributed team and contribute to knowledge base and technical communications.
- Participate in a regular weekend rotation and be available via telephone, email, and web.
- Continuously learn and adapt to evolving products and technologies within the Ubuntu ecosystem.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with customer-facing support and handling technical troubleshooting under pressure.
- Strong communication skills and the ability to work effectively in a multicultural, remote team are essential.
- The position offers a personal learning budget and opportunities for international travel twice a year.
- Candidates should be prepared for a background check and a commitment to weekend work rotations.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ colleagues across 75+ countries and minimal office roles.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and engineering innovation sectors.
- Canonical values excellence, diversity, and global collaboration, fostering an inclusive work environment.
- They offer competitive compensation with performance bonuses and emphasize continuous learning and development.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization