What you'll do
- Provide technical support for Ubuntu and open source products in cloud, desktop, and IoT environments.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical communications.
- Prioritize tasks effectively and continuously learn evolving technologies and product updates.
What you should know
- This is an entry-level, remote role requiring strong Linux troubleshooting and customer-facing skills.
- Candidates should be eager to learn quickly, handle pressure, and communicate effectively in English.
- The role involves technical problem solving across various layers including kernel, networking, and virtualization.
- Applicants must be comfortable with diverse, multicultural teams and occasional international travel.
- There is a strong emphasis on continuous development with a personal learning budget and career growth opportunities.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office roles.
- Ubuntu, their flagship product, is a leading platform in cloud, AI, IoT, and data science sectors.
- Canonical values excellence, diversity, and global collaboration with regular in-person team sprints.
- They offer a performance-driven culture with annual reviews, bonuses, and strong employee benefits.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization