What you'll do
- Provide technical support for Ubuntu and open source products in a customer-facing role.
- Own and manage support cases from problem qualification to resolution, ensuring SLA compliance.
- Work remotely with a globally distributed team and participate in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and draft technical notices for internal and external use.
- Support a wide technical stack including cloud, desktop, IoT, and Linux kernel troubleshooting.
What you should know
- This is an entry-level, remote role ideal for candidates passionate about Linux and open source.
- Applicants should be prepared for a fast-paced, customer-facing environment requiring strong communication skills.
- There is a strong emphasis on continuous learning and adaptability as products evolve.
- Candidates must be comfortable with technical troubleshooting and multi-tasking under pressure.
- The role offers opportunities for international travel and personal development with a dedicated learning budget.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ colleagues in 75+ countries and minimal office-based roles.
- Ubuntu, their flagship product, is widely used in public cloud, AI, IoT, and data science sectors.
- Canonical values excellence, diversity, and global collaboration with biannual in-person team sprints.
- They offer a performance-driven culture with global compensation fairness and strong employee benefits.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization