What you'll do
- Provide technical support for Ubuntu and open source products, managing cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Handle complex Linux troubleshooting including logs, stack traces, configuration, and cloud environment issues.
- Prioritize tasks to meet service level agreements (SLA) and ensure high customer satisfaction.
What you should know
- This is an entry-level, customer-facing role requiring strong communication and problem-solving skills.
- Applicants should have a passion for Linux and open source, with experience in Linux troubleshooting and basic programming.
- The role demands the ability to work under pressure and adapt quickly to evolving products and services.
- Candidates must be willing to travel internationally twice a year for company events.
- Canonical offers a remote-first work environment with opportunities for learning, development, and global networking.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Ubuntu, their flagship product, is widely used in AI, cloud, IoT, and data science sectors.
- Canonical values excellence, diversity, and global collaboration with biannual in-person team meetings.
- They offer a performance-driven culture with annual compensation reviews and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization