What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, maintaining regular communication and collaboration.
- Troubleshoot complex Linux environments including cloud, desktop, server, and IoT issues.
- Contribute to knowledge base articles and technical communications to improve customer support.
- Participate in a customer-facing role with SLA adherence and occasional weekend rotations.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with a fast-changing environment and customer-facing pressure.
- Strong communication skills and the ability to work in a multi-cultural, remote team are essential.
- There is an opportunity for international travel twice a year for company events.
- Candidates should be prepared for a background check and weekend work rotations.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with over 1100 employees in 75+ countries, emphasizing remote work.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors.
- Canonical values excellence, diversity, and global collaboration with regular in-person team sprints.
- They offer a performance-driven culture with annual reviews, bonuses, and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization