What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote role.
- Own and manage support cases from triage to resolution, ensuring high customer satisfaction.
- Collaborate with a global team and contribute to knowledge base and technical communications.
- Participate in a weekend rotation and be available via telephone, email, and web.
- Continuously learn and adapt to evolving products and technologies within the Ubuntu ecosystem.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with customer-facing pressure and managing technical cases independently.
- Strong communication skills and ability to work in a multicultural, remote environment are essential.
- The position offers a personal learning budget and international travel opportunities for company events.
- Candidates should be prepared for weekend work rotations and a dynamic, evolving technical landscape.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software.
- They have a distributed workforce with 1100+ employees across 75+ countries and minimal office roles.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors globally.
- The company values diversity, inclusion, and global collaboration with regular in-person team sprints.
- Canonical emphasizes high standards and excellence, fostering a culture of innovation and learning.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization