What you'll do
- Provide technical support for Ubuntu and open source products, managing cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical notices for internal and external audiences.
- Handle complex Linux troubleshooting including logs, stack traces, and configuration file edits.
- Act as an internal customer advocate, ensuring high customer satisfaction and adherence to SLAs.
What you should know
- This role is ideal for those with a passion for Linux and open source technologies eager to learn and grow.
- Applicants should be comfortable with customer-facing responsibilities and handling pressure effectively.
- The position requires strong communication skills and the ability to work in a multicultural environment.
- There is an opportunity to travel internationally twice a year for company events and team sprints.
- Candidates must be prepared for a remote work environment with occasional weekend shifts.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software.
- The company operates a globally distributed workforce with over 1100 employees in 75+ countries.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and engineering innovation sectors.
- Canonical values excellence, diversity, and global collaboration with minimal office-based roles.
- They offer a performance-driven culture with regular compensation reviews and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization