What you'll do
- Provide technical support for Ubuntu and open source products in a globally remote role.
- Own and manage support cases from problem qualification to resolution, ensuring SLA compliance and customer satisfaction.
- Collaborate with a distributed team and contribute to knowledge base articles and technical communications.
- Handle Linux troubleshooting, including log collection, configuration tuning, and root cause analysis.
- Participate in a weekend working rotation and international travel for company events twice a year.
What you should know
- Ideal candidates should have a strong passion for Linux and open source technologies with eagerness to learn.
- The role demands excellent communication skills and the ability to work under pressure in a customer-facing position.
- Applicants must be comfortable with remote work and flexible to participate in weekend rotations and international travel.
- There is a personal learning budget and annual compensation review to support career growth and performance.
- Candidates should be ready to engage in complex troubleshooting across cloud, desktop, and IoT environments.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Ubuntu, their flagship product, is widely used in public cloud, AI, IoT, and data science sectors.
- Canonical fosters a culture of excellence, innovation, and global collaboration with regular in-person team sprints.
- They emphasize diversity, inclusion, and equal opportunity, creating a respectful and multicultural work environment.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization