What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Own and manage support cases via telephone, email, and web, ensuring high customer satisfaction and SLA adherence.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Continuously learn about evolving products and services, understanding Ubuntu development processes to set customer expectations.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn in a technical support capacity.
- Applicants should be comfortable working in a customer-facing, high-pressure environment with strong communication skills.
- The position requires flexibility for weekend rotations and international travel twice a year for company events.
- Candidates will benefit from a personal learning budget and opportunities to engage with cutting-edge open source technologies.
- The role demands a proactive attitude, ability to handle diverse technical issues, and willingness to contribute to team knowledge.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software and operating systems.
- The company has a globally distributed workforce with 1100+ employees across 75+ countries and few office-based roles.
- Canonical is the publisher of Ubuntu, a leading platform for AI, cloud, IoT, and data science initiatives worldwide.
- They emphasize a culture of excellence, diversity, and global collaboration, with biannual in-person team sprints.
- Canonical offers a performance-driven compensation model with annual reviews and a strong focus on employee development.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization