What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Own customer cases via telephone, email, and web, ensuring high customer satisfaction and SLA compliance.
- Contribute to and maintain knowledge base articles and technical notices for internal and external use.
- Continuously learn evolving products and understand Ubuntu development processes to set accurate customer expectations.
What you should know
- This is an entry-level, customer-facing role requiring strong communication and problem-solving skills under pressure.
- Candidates should have a passion for Linux and open source technologies with eagerness to learn and grow.
- The role involves remote work with occasional international travel for company events.
- Applicants must be comfortable working in a multi-cultural, distributed team and handling technical support cases independently.
- There is a strong focus on continuous learning, knowledge sharing, and contributing to open source communities.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office roles.
- Ubuntu, their flagship platform, is widely used in cloud, AI, IoT, and enterprise sectors.
- Canonical fosters a culture of excellence, diversity, and global collaboration with biannual in-person team events.
- They emphasize fair compensation, continuous learning, and employee well-being through benefits and development budgets.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization