What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Manage customer expectations and ensure support cases meet Service Level Agreements (SLA) with high satisfaction.
- Continuously learn and adapt to evolving products, including understanding the Ubuntu development process.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn technical support skills.
- Applicants should be comfortable working in a customer-facing, high-pressure environment with strong communication skills.
- The position requires flexibility for weekend rotations and international travel twice a year for company events.
- Candidates will benefit from a supportive remote work environment with opportunities for global networking and growth.
- The role offers a structured career path with annual reviews, bonuses, and a personal learning budget.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Canonical is the publisher of Ubuntu, a leading open source platform for AI, IoT, cloud, and enterprise markets.
- They emphasize a culture of excellence, diversity, and global collaboration with regular in-person team sprints.
- Canonical offers a performance-driven compensation model with strong benefits and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization