What you'll do
- Provide technical support for Ubuntu and open source products, managing cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to knowledge base articles and technical notices to improve customer support resources.
- Handle complex issues including Linux kernel crashes, cloud environments, and OS configuration troubleshooting.
- Maintain high customer satisfaction by meeting SLAs and setting correct expectations with customers.
What you should know
- This is an entry-level, remote role requiring eagerness to learn and passion for Linux and open source.
- Applicants should be comfortable with customer-facing support and handling pressure in a technical environment.
- The role offers a personal learning budget and opportunities for international travel to company events.
- Strong communication skills and ability to work in a multi-cultural, diverse team are essential.
- Candidates will benefit from a background in Linux troubleshooting, programming basics, and networking concepts.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office roles.
- Ubuntu, their flagship product, is widely used in AI, IoT, public cloud, and data science sectors.
- Canonical fosters a culture of excellence, diversity, and global collaboration with biannual in-person team sprints.
- They emphasize continuous learning, innovation, and open source contribution as core company values.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization