What you'll do
- Provide technical support for Ubuntu and open source products in a globally remote role.
- Own and manage support cases from problem qualification to resolution, ensuring high customer satisfaction.
- Work collaboratively with a distributed team and contribute to knowledge base and technical communications.
- Participate in a regular weekend rotation and maintain communication with internal teams.
- Continuously learn and adapt to evolving products and services in cloud, desktop, and IoT environments.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with customer-facing support and handling technical troubleshooting.
- The position offers a distributed work environment with biannual in-person team sprints globally.
- There is a strong focus on continuous learning with a personal development budget provided.
- Candidates must be willing to travel internationally twice a year for company events.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- They have a global distributed workforce with 1100+ colleagues in 75+ countries and minimal office roles.
- Ubuntu, their flagship platform, is widely used in public cloud, AI, IoT, and data science sectors.
- The company culture emphasizes excellence, innovation, and remote collaboration.
- Canonical values diversity and inclusion, fostering a workplace free from discrimination.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization