What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Manage customer expectations by understanding the Ubuntu development process and adhering to SLAs.
- Support a broad technical stack including cloud, desktop, IoT, Linux troubleshooting, and virtualization concepts.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn in a customer-facing environment.
- Applicants should be comfortable with remote work and occasional international travel for company events.
- The position requires strong communication skills and the ability to manage pressure while prioritizing tasks.
- Candidates should expect to engage with a diverse, multicultural team and contribute to continuous knowledge sharing.
- There is a strong emphasis on personal growth, with a dedicated learning budget and opportunities to work on complex technical problems.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Ubuntu, their flagship product, is a key platform for AI, IoT, cloud, and enterprise innovation worldwide.
- Canonical values excellence, diversity, and global collaboration, fostering a discrimination-free workplace.
- They offer a performance-driven culture with regular compensation reviews and strong employee benefits.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization