What you'll do
- Provide technical support for Ubuntu and open source products in a globally remote role.
- Own and manage support cases from problem qualification to resolution, ensuring SLA compliance.
- Contribute to and maintain knowledge base articles and technical communications.
- Collaborate regularly with a distributed team and participate in weekend working rotations.
- Support a wide range of technologies including Linux troubleshooting, networking, and virtualization concepts.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with customer-facing pressure and working in a multicultural environment.
- The position requires strong communication skills and the ability to prioritize urgent tasks effectively.
- There is an opportunity to travel internationally twice a year for team events and collaboration.
- Candidates should be prepared for a remote work environment with occasional weekend shifts.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software.
- They develop Ubuntu, a major platform for AI, IoT, cloud, and enterprise initiatives worldwide.
- The company operates a globally distributed workforce with over 1100 employees in 75+ countries.
- Canonical values excellence, diversity, and global collaboration with minimal office-based roles.
- They offer a performance-driven culture with regular compensation reviews and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization