What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely in a globally distributed team, collaborating regularly and participating in weekend rotations.
- Manage customer cases via telephone, email, and web, ensuring SLA compliance and high customer satisfaction.
- Contribute to and maintain knowledge base articles and draft technical communications.
- Continuously learn and adapt to evolving products and services, supporting cloud, desktop, and IoT environments.
What you should know
- Ideal candidates should have a passion for Linux and open source with eagerness to learn and grow.
- The role requires strong communication skills and the ability to handle customer-facing pressure.
- Applicants should be comfortable with remote work and occasional international travel for company events.
- This entry-level role offers exposure to complex technical problems across cloud, server, and IoT stacks.
- Candidates must be ready to participate in weekend rotations and contribute proactively to team knowledge.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- They have a distributed workforce with 1100+ colleagues in 75+ countries and emphasize remote work.
- Canonical is the publisher of Ubuntu, a leading open source platform for AI, cloud, and IoT.
- The company values diversity, inclusion, and high standards, fostering a discrimination-free workplace.
- They offer a performance-driven culture with regular compensation reviews and global fairness.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization