What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Collaborate with a global team and contribute to knowledge base articles and technical communications.
- Participate in a weekend rotation and be available via telephone, email, and web.
- Continuously learn and adapt to evolving products and services within the Ubuntu ecosystem.
What you should know
- This is an entry-level role ideal for candidates passionate about Linux and open source.
- Applicants should be comfortable with customer-facing support and handling pressure.
- Strong communication skills and the ability to work in a multi-cultural, remote environment are essential.
- There is a personal learning budget and opportunities for international travel twice a year.
- Candidates should be ready to contribute to a fast-evolving tech stack and participate in weekend shifts.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- The company operates a globally distributed workforce with over 1100 employees in 75+ countries.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors.
- Canonical values excellence, diversity, and remote work, with few office-based roles.
- They emphasize global collaboration with biannual in-person team meetings in unique locations.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization