What you'll do
- Provide technical support for Ubuntu and open source products, managing cases from qualification to resolution.
- Work remotely with a global team, maintaining regular communication and contributing to knowledge base articles.
- Handle complex Linux troubleshooting including logs, stack traces, and configuration file editing.
- Support customers across cloud, desktop, and IoT environments, ensuring high customer satisfaction and SLA compliance.
- Participate in a rotating weekend on-call schedule and international travel for company events twice a year.
What you should know
- This role is ideal for candidates with a passion for Linux and open source eager to learn and grow technically.
- Applicants should be comfortable with customer-facing responsibilities and working under pressure.
- Strong communication skills and the ability to work effectively in a multi-cultural, remote team are essential.
- There is an opportunity to develop expertise across cloud, networking, and virtualization technologies.
- Candidates must be willing to travel internationally twice a year and participate in weekend rotations.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- They have a distributed workforce with 1100+ employees in over 75 countries, emphasizing remote work.
- Ubuntu, their flagship product, is a key platform for cloud, AI, IoT, and data science initiatives worldwide.
- The company values excellence, diversity, and collaboration in a multicultural and multinational environment.
- Canonical offers a performance-driven culture with annual reviews, bonuses, and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization