What you'll do
- Provide technical support for Ubuntu and open source products in a globally remote role.
- Own and manage support cases from problem qualification to resolution, ensuring high customer satisfaction.
- Collaborate with a distributed team and contribute to knowledge base articles and technical communications.
- Participate in a regular weekend rotation and be available via telephone, email, and web for case ownership.
- Continuously learn and adapt to evolving products and services in cloud, desktop, and IoT environments.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable working in a fully remote, customer-facing environment with global peers.
- The position requires strong communication skills and the ability to manage multiple priorities under pressure.
- There is an opportunity to grow technically and professionally with a personal learning budget and global team events.
- Candidates must be willing to travel internationally twice a year for company meetings and team sprints.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software globally.
- They have a distributed workforce with 1100+ colleagues across 75+ countries and minimal office-based roles.
- Canonical is the publisher of Ubuntu, a leading open source platform for AI, cloud, IoT, and data science.
- The company values excellence, diversity, and global collaboration, fostering a discrimination-free workplace.
- They offer competitive compensation with annual reviews, performance bonuses, and a strong focus on employee development.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization