What you'll do
- Provide technical support for Ubuntu and open source products in a customer-facing role.
- Manage and own support cases from qualification to resolution , ensuring high customer satisfaction.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical communications.
- Learn and adapt continuously to evolving Linux, cloud, and IoT technologies.
What you should know
- This role is ideal for candidates with a passion for Linux and open source, eager to build a technical career.
- Applicants should be comfortable working in a remote, multicultural environment and handling customer pressure.
- The position requires strong communication skills and the ability to manage multiple priorities effectively.
- There is an opportunity for continuous learning with a dedicated personal development budget.
- Candidates must be willing to participate in international travel twice a year and weekend support rotations.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office roles.
- Ubuntu, their flagship product, is widely used in public cloud, AI, data science, and IoT sectors.
- Canonical fosters a culture of excellence, diversity, and global collaboration with biannual in-person team events.
- They offer competitive compensation with annual reviews and a strong focus on employee development.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization