What you'll do
- Provide technical support for Ubuntu and open source products in a globally remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Contribute to and maintain knowledge base articles and technical communications.
- Work collaboratively within a distributed team, maintaining regular communication and participating in weekend rotations.
- Continuously learn and adapt to evolving products and technologies, including cloud, desktop, and IoT environments.
What you should know
- This is an entry-level role ideal for candidates passionate about Linux and open source technologies.
- Applicants should be comfortable with customer-facing support and handling pressure in a technical environment.
- The role requires strong communication skills and the ability to work effectively in a multicultural, remote team.
- Candidates must be willing to travel internationally twice a year for company events and team sprints.
- There are opportunities for continuous learning and career growth within a leading open source technology company.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- They operate a distributed workforce with over 1100 employees in 75+ countries and emphasize remote work.
- Ubuntu, their flagship product, is a key platform for AI, cloud, IoT, and data science initiatives worldwide.
- The company values excellence, diversity, and global collaboration, fostering an inclusive and high-performance culture.
- Canonical offers competitive compensation, performance bonuses, and personal development budgets reflecting global fairness.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization