What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Work collaboratively with a global team, maintaining regular communication and knowledge sharing.
- Contribute to and maintain knowledge base articles and technical notices for internal and external use.
- Participate in a weekend rotation and be available to handle urgent technical issues.
What you should know
- This is an entry-level role ideal for candidates passionate about Linux and open source technologies.
- Applicants should be comfortable with customer-facing support and handling pressure in a technical environment.
- Strong communication skills and the ability to work in a multi-cultural, remote team are essential.
- There is a personal learning budget and opportunities for international travel to company events.
- The role requires a willingness to participate in weekend shifts and adapt to evolving technologies.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- The company has a global distributed workforce with 1100+ colleagues across 75+ countries.
- Canonical is the publisher of Ubuntu, a leading open source platform for AI, cloud, IoT, and data science.
- They emphasize a culture of excellence, diversity, and inclusion, fostering a discrimination-free workplace.
- Employees benefit from flexible remote work and meet in person only a few times per year globally.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization