What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to knowledge base articles and draft technical notices for internal and external audiences.
- Manage customer expectations by understanding Ubuntu development processes and maintaining high customer satisfaction.
- Prioritize tasks effectively while continuously learning evolving products and technologies.
What you should know
- This role is ideal for candidates with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable in a customer-facing, high-pressure environment requiring strong communication skills.
- The position requires flexibility for weekend rotations and international travel twice a year.
- Candidates should be ready to work in a multi-cultural, remote team and contribute proactively to service improvement.
- There is a strong emphasis on continuous learning, personal development budget, and career growth within the company.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and few office-based roles.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors.
- Canonical values excellence, diversity, and global collaboration with biannual in-person team meetings.
- They offer a performance-driven culture with competitive compensation and strong emphasis on learning and development.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization