What you'll do
- Provide technical support for Ubuntu and open source products remotely, handling cases from qualification to resolution.
- Work within a globally distributed team, maintaining regular communication and participating in weekend rotations.
- Create and maintain knowledge base articles and technical notices to improve shared resources and customer communication.
- Manage support cases according to Service Level Agreements (SLA), ensuring high customer satisfaction and timely updates.
- Continuously learn and adapt to evolving products, understanding Ubuntu development processes to set accurate customer expectations.
What you should know
- This role is ideal for candidates with a passion for Linux and open source, eager to build a technical support career.
- Applicants should be comfortable with a customer-facing, high-pressure environment requiring quick learning and adaptability.
- Strong communication skills and the ability to work effectively in a multi-cultural, remote team are essential.
- The position includes international travel twice a year for company events and requires participation in weekend rotations.
- Candidates will benefit from a personal learning budget and opportunities to contribute to open source projects.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company operates a distributed work environment with over 1100 employees across 75+ countries and minimal office-based roles.
- Canonical is the publisher of Ubuntu, a leading open source platform for AI, IoT, cloud, and enterprise initiatives.
- They emphasize a culture of excellence, diversity, and global collaboration, with biannual in-person team sprints worldwide.
- Canonical offers competitive compensation, performance bonuses, and a strong focus on personal development and learning.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization