What you'll do
- Provide technical support for Ubuntu and open source products in a fully remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Collaborate with a global team, maintaining communication and contributing to knowledge base articles.
- Participate in a weekend rotation and be available via telephone, email, and web for case handling.
- Continuously learn and adapt to evolving products and services, understanding Ubuntu development processes.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with customer-facing support and handling pressure effectively.
- Strong communication skills and the ability to work in a multicultural environment are essential.
- The position requires flexibility for weekend work and international travel twice a year.
- Candidates should be prepared for a background check and have a strong academic or equivalent technical background.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software.
- The company has a distributed workforce with 1100+ colleagues in 75+ countries, emphasizing remote work.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors.
- Canonical values excellence, diversity, and global collaboration with minimal office-based roles.
- They offer personal development budgets, performance bonuses, and international travel opportunities.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization