What you'll do
- Provide technical support for Ubuntu and open source products in a customer-facing role.
- Manage support cases from qualification to resolution, ensuring high customer satisfaction and SLA adherence.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical communications internally and externally.
- Continuously learn and adapt to evolving products, technologies, and customer needs.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn.
- Applicants should be comfortable with customer-facing support under pressure and managing multiple priorities.
- The position requires strong communication skills and the ability to work effectively in a multicultural team.
- There is an expectation to travel internationally twice a year for company events.
- Candidates will benefit from a personal learning budget and opportunities for career growth within a leading tech firm.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company is known for its Ubuntu platform, widely used in cloud, AI, IoT, and enterprise markets.
- Canonical operates a distributed work environment with 1100+ employees across 75+ countries.
- They emphasize a culture of excellence, diversity, and global collaboration with minimal office-based roles.
- Canonical offers competitive compensation, performance bonuses, and strong employee benefits worldwide.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization