What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Manage customer cases with a focus on high satisfaction and adherence to Service Level Agreements (SLA).
- Continuously learn and adapt to evolving products and technologies within the Ubuntu ecosystem.
What you should know
- This role suits candidates with a passion for Linux and open source and eagerness to learn technical support skills.
- Applicants should be comfortable with customer-facing responsibilities and managing multiple priorities under pressure.
- The position requires strong communication skills and the ability to work effectively in a multicultural environment.
- There is an opportunity for international travel twice a year for company events and team sprints.
- Candidates should be prepared for a fast-paced, evolving environment with continuous learning and weekend support rotations.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company has a distributed workforce with over 1100 employees across 75+ countries, emphasizing remote work.
- Ubuntu, their flagship platform, is widely used in cloud, AI, IoT, and data science industries.
- Canonical values excellence, diversity, and global collaboration, fostering a discrimination-free workplace.
- They offer a performance-driven culture with regular compensation reviews and personal development budgets.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization