What you'll do
- Provide technical support for Ubuntu and open source products in a remote, customer-facing role.
- Own and manage support cases from problem qualification to resolution, ensuring SLA compliance and customer satisfaction.
- Contribute to and maintain knowledge base articles and draft technical communications.
- Collaborate regularly with a globally distributed team, participating in weekend rotations and biannual company events.
- Continuously learn and adapt to evolving products and technologies, with a focus on Linux troubleshooting and open source environments.
What you should know
- Ideal candidates should have a strong academic background or equivalent technical experience.
- The role demands quick learning, resilience under pressure, and excellent communication skills.
- Applicants must be comfortable working in a multi-cultural, remote environment and participating in weekend rotations.
- There is an opportunity to work with cutting-edge open source technologies and gain exposure to cloud and virtualization concepts.
- Candidates should be prepared for international travel twice a year for company events and team alignment.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- They maintain a distributed workforce with 1100+ employees across 75+ countries and emphasize remote work.
- Ubuntu, their flagship product, is widely used in cloud, AI, IoT, and enterprise sectors.
- The company culture values excellence, diversity, and global collaboration with regular in-person team sprints.
- Canonical offers a performance-driven compensation model and invests in personal development and employee well-being.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization