What you'll do
- Provide technical support for Ubuntu and open source products in a remote, customer-facing role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Contribute to and maintain knowledge base articles and technical communications.
- Work within a globally distributed team, collaborating remotely and participating in regular rotations including weekends.
- Continuously learn and adapt to evolving products and services, understanding the Ubuntu development process.
What you should know
- This is an entry-level role ideal for candidates passionate about Linux and open source technologies.
- Applicants should be comfortable with customer-facing support and managing technical issues under pressure.
- The role offers a personal learning budget and opportunities for international travel twice a year.
- Candidates need strong English communication skills and the ability to work effectively in a multicultural environment.
- Expect a fast-paced, evolving environment requiring quick learning and adaptability to new technologies.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- They have a distributed workforce with 1100+ employees across 75+ countries and emphasize remote work.
- Canonical is the publisher of Ubuntu, a leading open source platform for AI, IoT, cloud, and enterprise.
- The company values diversity, inclusion, and equal opportunity, fostering a discrimination-free workplace.
- They emphasize continuous learning, innovation, and global collaboration with biannual in-person team events.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization