What you'll do
- Provide technical support for Ubuntu and open source products remotely, handling cases from qualification to resolution.
- Work in a globally distributed team with regular communication and collaboration across locations.
- Manage customer cases via telephone, email, and web, ensuring SLA compliance and high customer satisfaction.
- Contribute to and maintain knowledge base articles and technical communications for internal and external audiences.
- Participate in a weekend rotation and be available for international travel twice a year for company events.
What you should know
- This role is ideal for those with a passion for Linux and open source and eagerness to learn technical support skills.
- Applicants should be comfortable in a customer-facing role that requires managing pressure and prioritizing tasks.
- Strong communication skills and the ability to work effectively in a multicultural, remote environment are essential.
- The position offers growth opportunities through exposure to complex technical problems and Ubuntu development processes.
- Candidates must be willing to travel internationally twice yearly and participate in weekend support rotations.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software globally.
- The company has a distributed workforce with 1100+ employees across 75+ countries and minimal office-based roles.
- Ubuntu, their flagship product, is a key platform for AI, cloud, IoT, and engineering innovation worldwide.
- Canonical fosters a culture of excellence, diversity, and global collaboration with high standards for employees.
- They offer a performance-driven compensation model with personal development budgets and global benefits.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization