What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, maintaining regular communication and collaboration.
- Manage support cases via telephone, email, and web, ensuring adherence to Service Level Agreements (SLA) and high customer satisfaction.
- Contribute to and maintain knowledge base articles and technical notices for internal and external audiences.
- Participate in a weekend working rotation and be available for international travel twice a year for company events.
What you should know
- This role is ideal for candidates with a passion for Linux and open source technologies and eagerness to learn.
- Applicants should be comfortable working in a customer-facing, fast-paced environment requiring strong communication skills.
- The position offers a personal learning budget and opportunities for international travel and team events.
- Candidates must be able to handle technical troubleshooting across cloud, desktop, and IoT environments.
- Expect to work in a multicultural, remote team with occasional weekend shifts and a focus on delivering outstanding support.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software and operating systems.
- The company has a global distributed workforce with over 1100 employees across 75+ countries and emphasizes remote work.
- Canonical is the publisher of Ubuntu, a leading open source platform used in AI, cloud, IoT, and enterprise markets.
- They foster a culture of excellence, diversity, and inclusion, valuing feedback, collaboration, and continuous learning.
- Canonical offers a performance-driven compensation model with annual reviews and a strong focus on employee development.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization