What you'll do
- Provide technical support for Ubuntu and open source products in a remote, customer-facing role.
- Own and manage support cases from problem qualification to resolution, ensuring SLA compliance and high customer satisfaction.
- Collaborate with a globally distributed team, maintaining communication and contributing to knowledge base articles.
- Participate in a weekend working rotation and be available for international travel twice a year for company events.
- Continuously learn and adapt to evolving products and services, supporting cloud, desktop, and IoT environments.
What you should know
- Ideal for candidates with a passion for Linux and open source and eagerness to develop technical support skills.
- Requires ability to handle pressure in a customer-facing role and thrive in a fast-changing environment.
- Offers a personal learning budget and performance-driven bonuses to support career growth.
- The role demands strong communication skills and comfort working in a multicultural, remote team.
- Applicants should be prepared for technical troubleshooting across cloud, networking, and virtualization concepts.
About the company
- Canonical is a founder-led, profitable, and growing tech company pioneering open source software globally.
- Known for Ubuntu, a leading platform in AI, IoT, cloud, and enterprise markets.
- Employs over 1100 colleagues across 75+ countries with a strong emphasis on remote work and distributed collaboration.
- Values diversity, inclusion, and a high standard of excellence in its workforce.
- Offers a unique culture with twice-yearly in-person team sprints and a strong focus on continuous learning and innovation.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization